Welcome to Tzing’s Privacy Policy.  This Privacy Policy is effective as of March 24, 2026.

1. Who We Are

The Company responsible for your data (the “data controller”) is:

TZING INC.
15 Betty Nagle Street West
Toronto, Ontario
M9M 0E3

 

2. Where This Privacy Policy Applies

This Privacy Policy applies to websites, apps, events and other services we operate under the Tzing brand. Whether you’re searching for your soulmate, joining us at one of our events, or using any of our other awesome services, this Policy has got you covered. For simplicity, we just refer to all of these as our “service” in this Privacy Policy.

 

3. Data We Collect

It should go without saying, we can’t help you develop meaningful connections without you providing some information about yourself, like basic profile details and the types of people you’d like to meet. Using our service also generates some information, such as your check-in location, when you logged in and how you used the service. We may also collect data from third parties, like when you access the service through an account you have on another platform (e.g., Facebook, Google or Apple) or when you upload information from your account on another platform to complete your profile. If you’re interested in all the details, be sure to check out the table below.

Data you give us

Description

Account Data

When you create an account, you give us basic information for your account to be set up such as your phone number, email address, and date of birth.

Profile Data

When you complete your profile, you share additional details about you, such as your gender, interests, preferences, approximate location, etc. Some of this data may be considered sensitive or special in certain countries, such as details about sexual orientation, sexual life, health, racial or ethnic origins, religious beliefs or political affiliations. If you choose to provide this data, you consent to us using it as laid out in this Privacy Policy.

Content

When you use our service, you may photos, videos, audio, text and other types of content, such as your chats with other members.

Purchase Data

When you make a purchase or request a refund, we keep the details of the transaction (e.g. what you purchased, the date of the transaction, and the price). The exact data depends on the payment method you choose. When you pay directly with us (rather than through a platform such as iOS or Android), you provide your debit or credit card number or other financial information.

Marketing, Survey and Research Data

We sometimes run (i) surveys, focus groups, or market studies for research purposes and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you give us information to process your entry and participation, as well as your responses to our questions and your feedback.

Third-Party Data

When you choose to share information about other people (for example, if you use the contact details of someone you know for a given feature or if you submit a query or report involving a member), we process this data on your behalf to complete your request.

Customer Support Data

When you contact us, you provide us with information that is necessary to help address your enquiry. Other people can also submit queries or reports involving you. Finally, our moderation tools and teams collect additional data as part of their investigations

Social Media Data

You can share data with us through your accounts on other platforms (e.g.,

Facebook, Instagram, Google, Apple, Linkedin), for instance if you decide to create and log into your account via these platforms or if you decide to upload data, such as photos, onto our service from these platforms.

Data generated or automatically collected

Description

Usage Data

Using the service generates data about your activity, including how you use it (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages, ads you interacted with) and how you interact with others (e.g., searching, matching, communicating). We also receive data related to interactions you had with our ads on third party websites or apps, if applicable.

Technical Data

Using the service involves the collection of data from and about the device(s) you use to access our service, including hardware and software information such as IP address, device ID, device type, operating systems and configurations, network information, as well as app settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or other technologies that can uniquely identify a device or browser. For more information about cookies, see our Cookie Policy.

Other data we collect

Description

Geolocation Data

If you give us permission, we collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation will not be available to you.

Face Data

You may choose to participate in certain of our features, like Selfie/Video Verification, that involve the collection of face geometry data, which may be considered biometric data in some jurisdictions.

ID Data

You may choose to provide us with a copy of your government-issued ID to help us check that you’re who you say you are.

 

4. Why and How We Use Your Data

The main reason we process your data is to provide our service to you and improve it over time. That includes connecting you with members who might make your heart skip a beat, personalizing your experience, and just helping you make the most of our service. We also process your data to keep our service, you and all others safe and secure. We take this responsibility very seriously and we’re always working to improve the safety and security of our systems and processes. And yes, we process your data to show relevant ads.

 

5. How We Share Data

Since our goal is to help you make meaningful connections, some of your information is of course visible to other members on the service. We also share data with service providers and partners who assist us in operating the service.

Recipients

Reasons for sharing

Categories of Personal Data

Other members

You share data with other members when you voluntarily disclose information on the service for others to see (e.g., your public profile).

If someone submits a report involving you (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as a result of their report. The same applies if you submit a report involving another member.

  • Profile Data
  • Content
  • Social Media Data
  • Third Party Data
  • Customer Support Data
  • Usage Data

Service providers/partners

We share data with vendors and partners who help us operate, promote and improve our service. They provide us services such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, legal support, and security operations.

Depending on the service provided by the vendor or partner, it may include:

  • Account Data
  • Profile Data
  • Content
  • Purchase Data
  • Marketing, Survey and Research Data
  • Third Party Data
  • Customer Support Data
  • Social Media Data
  • Usage Data
  • Technical Data
  • Geolocation Data
  • Face Data
  • ID Data

Advertising Partners

We may publish ads about third-party advertisers’ products and services on our service, and publish ads promoting our own service on third-party sites and apps. To help improve the relevance of these ads, we provide certain info about you to third parties, including advertising partners, or allow them to collect such data from our services (such as via cookies, SDKs, or similar technologies). Some of our advertising partners enable us to transform your email address, advertising identifiers or phone number into an identifier that can’t be used to identify you personally and then use that unique identifier to either exclude you from our marketing campaigns, or to target our ads at an audience that is similar to you in terms of background, interests or app usage.

  • Account Data
  • Profile Data
  • Usage Data
  • Technical Data

Law enforcement authorities

We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims.

The categories of data shared will vary depending on the specific circumstances surrounding the request, but it often can include:

  • Account data
  • Profile Data
  • Content
  • Purchase Data
  • Customer Support Data
  • Third Party Data
  • Social Media Data
  • Usage Data
  • Technical Data
  • Geolocation Data
  • ID Data

In the context of merger and acquisition, with our Affiliates or new owner(s)

We may transfer your data if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

 

 

6. Cross-Border Data Transfers

Because of the reliance on cross border data centers, the sharing of your data laid out in Section 5 may involve cross-border data transfers to the United States of America. The data remains private and we ensure we have agreements in place with the date centers we use.

 

7. How Long We Retain Your Data

We want the connections you make through our service to last forever, but we keep your personal data only as long as necessary for legitimate business reasons (as laid out in Section 4) and as permitted by applicable law.

If you decide to stop using our service, you can close your account and your profile will no longer be visible to other members. Note that we will close your account automatically if you are inactive for two years.

Following account closure, we delete your data as laid out below:

  1. To protect the safety and security of our members, we implement a safety retention window of three months following account closure or up to two years following an account ban. During this period, we keep your data to investigate unlawful or harmful conducts. The retention of data during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.
  2. We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction, and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five years to comply and evidence our compliance with applicable law.
  3. We maintain limited data on the basis of our legitimate interest: we keep customer care exchanges with you for five years from the date of the communication;, customer care records and supporting data, as well as imprecise location of download/purchase, for five years in support of our safety efforts, to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim; information on the existence of past accounts and subscriptions for three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting;, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims;, and data necessary to prevent members who were banned from opening a new account for as long as necessary to ensure the safety and vital interests of our members.
  4. Face Data (if provided) is deleted within 30 days, unless continued retention is necessary to comply with an applicable legal obligation or to ensure the safety and security of our service and members, to the extent permitted by applicable law.
  5. Finally, we maintain data on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep data, in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.

Where appropriate and as legally permitted, we may maintain and use data that, by itself, cannot identify or be attributed specifically to you for the purposes described in this Privacy Policy, including to improve our service and create new features, technologies, and services, including through machine learning.

 

8. Children’s Privacy

Our service is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.

 

9. Privacy Policy Changes

This policy will change over time. We’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations of our data practices remain up-to-date. We will notify you before material changes take effect so that you have time to review the changes.